Updated 2 years ago
Please review our refund policy outlined below:
1. Consultation Refunds: We offer medical consultations with our board-certified dermatology providers at a fixed fee. Once you have initiated a consultation and received medical advice, recommendations, or prescriptions from our providers, we are unable to issue refunds for the consultation fee.
2. Cortina Concierge Membership: If you are subscribed to our Cortina Concierge membership, you may cancel it at any time. However, we do not offer refunds for any unused portion of your membership.
3. Special Circumstances: In exceptional cases where there are extenuating circumstances, we may consider offering refunds. If you believe your situation warrants special consideration, please contact our customer service team with the details of your request. Our team will review your case and respond accordingly.
Please note that our refund policy is subject to change, and any updates will be reflected on our website. If you have any questions or need further clarification about our refund policy, do not hesitate to contact our customer service team.